Help Center
Short, practical guides for registered migration agents using LodgeHQ. Pick an article below.
Getting started with LodgeHQ
A 5-step setup checklist to get your migration practice running on LodgeHQ.
Sending your first questionnaire
Create a client, pick a visa subclass, and send a smart questionnaire link.
Filling ImmiAccount, SkillSelect and other portals with eLodge
Install the eLodge Chrome extension and fill ImmiAccount applications, SkillSelect EOIs (189, 190 and 491), VETASSESS and AFP police-check forms from LodgeHQ.
Setting up invoicing and Stripe payments
Connect Stripe, invoice a matter and receipt card payments automatically — plus how trust-first firms bill.
Managing deadlines and reminders
How automatic deadlines, manual deadlines, and reminder emails work.
Inviting team members
Give every admin, case manager, clerk and agent their own sign-in — and what each role can do.
Subscribing and managing your plan
Subscribe to LodgeHQ, pay via Stripe, and manage your billing from the portal.
Can't find what you need?
- Email support@lodgehq.com.au — we reply within 24 hours on business days.
- Signed in? Use Dashboard → Support for the in-app contact form.
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